CONGRATULATIONS !

You are a proud owner of Glocera product and also member of our ever growing family.

Glocera products have been manufactured under the highest standards of quality and workmanship. Glocera products are backed by prompt and efficient after sales service. We have dedicated service persons in our team. Product warranties are listed as per below table.

PLEASE NOTE:

• Glocera will not entertain for any warranty claims or any technical support if the product is purchased from any e-commerce website

Your choice of Glocera product is a wise decision and a reflection of your good taste. With proper care, your products will deliver years of beauty, enjoyment and convenience.

Care and Cleaning Guidelines

Like anything of lasting quality, Glocera products and accessories require a certain amount of periodic care to preserve their finish. Please refer below care and cleaning guidelines, failure to comply with these cleaning instructions, warranty will be considered as void.

CERAMIC PRODUCT

For hygienic care, only mild, alkaline or slightly acidic cleaners should be used. We recommend standard sanitary cleaners. Water marks, residual grease or soap can be removed easily using a bathroom cleaner or vinegar-based cleaning product. If they are not removed, they can lead to the formation of stains, spots and dull finish.

Flat surface basin need to wipe after use, else it can cause water stoppage. Do not use very aggressive cleaning products that scratch ceramic surfaces as they may damage the finish.

Always wipe dry after each use.

SEAT COVER

Consequently mild and most suitably natural cleaning agents are sufficient for care. Scouring aggressive cleaning agents containing chlorine and acid are not allowed to be used.

Always wipe dry after each use.

BATHROOM FURNITURE

Do not use any abrasive or acidic cleaners or cleaning products. After each use, we recommend that you rinse off any soap marks and dry the surface carefully using a soft, clean cloth. This will help to preserve the shine of your Glocera product and prevent water marks and further damage. Always avoid contact with abrasive, pointed or sharp objects.

All surfaces have limited UV resistance. Constant exposure to UV radiation may result in discolouration. The bathroom furniture must not be exposed to excessive moisture e.g. directly beside a bath or open shower the materials used in the manufacture of Glocera bathroom furniture are water resistant but NOT WATERPROOF.

CLEANING OF DIFFERENT SURFACES

• Wipe bathroom furniture using a soft clean cloth, moistened with some lukewarm water and a mild household cleaner, applying only very gentle pressure.
• Wipe leather and synthetic leather areas using a microfiber cloth moistened with some lukewarm water.
• Wipe metal surfaces using a soft cloth moistened with some lukewarm water and a mild household cleaner
• Use a microfiber cloth and a non-abrasive stainless steel cleaner to clean stainless steel components. Spray the cleaner onto the cloth and then wipe the item.
• Natural stone have been impregnated and can be cleaned in the same way as furniture.
• Artificial stone can be buffed up using polish.
• Clean hinges using a soft brush and household cleaner.

WARNING – Efficient ventilation and extraction of moisture in the bathroom are essential to maintain your furniture’s quality and appearance.

Always wipe dry after each use.

GLASS AND MIRROR SURFACES

Glass surfaces can be cleaned using either warm water with a squirt of washing-up liquid and spirit.

Mirror surfaces can be cleaned with a soft cloth, moistened with some lukewarm water and a mild household cleaner. Wipe the corners of mirrors dry else it cause corrosion. Do not use a microfiber cloth or any scratching or abrasive cleaning products.

Always wipe dry after each use.

Warranty Terms & Conditions:

Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Glocera parts is not covered by this warranty. This warranty shall be effective from the date of purchase as shown on purchaser’s receipt. Glocera and its Authorized Service Franchisee will make unit repairs or replacements under this warranty terms.

• This warranty remains applicable only if the product has at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled.
• This warranty is not valid or effective if the products are not installed properly or according to the instruction given by Glocera.
• This warranty does not cover problems arising from insufficient water pressure, excessive water impurities/hardness beyond the norms of drinking water or improper care and cleaning.
• The warranty does not cover parts in – wear & tear, fragile parts, consumables- e.g. Seals, glass, batteries, filters /washer or hinges etc.
• Glocera is not responsible or liable to pay for any expenses or damages during installation /replacement / repair of the product. In no event shall the liability of Glocera exceed the purchase price of the product.
• The Service / repair of warranty shall be provided only within the municipal limits of the town or city where the Glocera service center or Authorized service Franchisee is located. If the product installed beyond the municipal limits of Glocera Service Center locations, any and all costs and expenses incurred for repair / service of the product shall be borne wholly and solely by the customer at the prevailing rates.
• If the manufacturing defect is seen within the first year of purchase on the ceramic product, the customer is entitled for free replacement. In case the manufacturing defect is seen after the first year of purchase & before the warranty period expires, the customer has to pay the company on proportionate basis on current MRP for new replacement.
• In the event that the same model or color is not available for replacement, Glocera will replace the defective product with an equivalent model or with available color.
• An equivalent replacement at pro-rata basis shall be provided in case the product has been discontinued, the customer has to pay proportionate amount on the current MRP.
• On purchase of the product, the customer/ consumer is deemed to have agreed to Glocera’s above warranty policy on the product. Glocera’s Liability under any circumstances limited to the purchase value of the product.

Note – This warranty is applicable to Glocera products and shall be effective from the date of purchase as shown on original purchaser’s receipt or warranty card.

Warranty Claim

To initiate a claim, write to Glocera at the address mentioned below, along with the Proof of purchase.

Global Ceramics Pvt. Ltd.
218-A, Rama Market,
Pitampura, New Delhi -110034

Or Call our Toll-free consumer helpline – 1800-102-9802